Provide your constituents with top-notch customer service. With Online Services, you’ll give them an intuitive, self-serve experience that allows them to handle their payments, appeals, and online hearing self-scheduling needs in one place. Online Services reduce friction for your staff, too, thanks to a more efficient, streamlined, cost-effective means of handling their processes.
Citizens can review their ticket via a secure, PCI DSS compliant payment gateway to pay it on the spot. With card-not-present transactions on the rise and lofty safety measures in place, the Online Services capability means tickets can be paid and settled far faster and easier than ever before.
Allow citizens to avoid the notoriously cumbersome process of contesting a ticket by providing them access to the contest feature directly from Ticket Review. With the ticket displayed right in the form window, users reference it, fill out the necessary fields, and submit the appeal. No printer, manual forms, mailing, or in-person appeal initiation involved.
Online Hearing Self-Scheduling
If an online appeal has been denied, a request for an online hearing to contest the ticket can be self-scheduled directly from the portal. By accessing the court calendar, filling out some basic information, and selecting an available date and time, citizens can schedule in real-time, mitigating double bookings and ineffective back-and-forth communications to get appointments scheduled.